Bulk order / gifting order policy

Quotations and orders

  • You may request us for a quote for potential supply of goods by specifying the quantity, type of bag, and any other specification.

  • We accept any specific customization in aspects such as size and design. We also accept customization including co-branding, as per your requirements.

  • Our quotation shall contain the details of final price along with other details such as GST, delivery cost and delivery time, validity of the quotation, photos of the final product, specific branding cost etc.

  • Acceptance of any order by us shall be only upon receipt of a written purchase order. The Purchase Order shall specify the quantity of purchase and an accurate description of goods including any special specifications, if any as agreed during the time of finalization of quotation.

  • We may be unable to agree for any changes in order specifications after our initial acceptance of the purchase order. However, we may agree for such changes only upon written confirmation of the request, and upfront reimbursement of expenses incurred by us already on the original order.

Payment Terms

  • Advance payment: 50% as per the quotation in cash or NEFT

  • Balance payment to be before final delivery of goods in cash or NEFT

  • An invoice shall be provided by us along with final delivery of the final goods.

  • In an event of cancellation of order after payment of advance, any refunds shall be decided on a case-to-case basis, based on the extent of work completed by us on the particular order. We shall however strive to do this settlement on a fair basis.

Shipping Policy

  • The time for processing the order shall be mentioned in the quotation provided by us.

  • The order will be shipped only upon receipt of final balance payment in cash or through NEFT.

  • The cost of delivery shall be charged to you, unless otherwise specifically mentioned in our quotation.

  • As soon as the order is process and dispatched, you shall receive the shipping details on your email/mobile number

  • Ideally, please allow us 5-7 working days for shipping the order once the final payment is received. In a rare event that the order cannot be delivered within this timeframe due to unforeseen circumstances and situations beyond our control, you will be informed of the same at the earliest.

  • Delivery time may also be subject to factors beyond our control included unexpected delays by our courier partners, unforeseen weather conditions, natural calamities, strikes etc.

  • dwij will not take responsibility of delivery in case of incorrect or incomplete address. In case of shipping failure due to such reasons, dwij has the right to charge an additional shipping fee for reprocessing the delivery.

  • Our shipping locations are currently only within India.

  • We reserve the right to make deliveries in installments. The same shall be decided upon your request, on a case-to-case basis.

Our Products

  • Dwij works on the principle of upcycling. The denim used in manufacturing of dwij bags is post consumer denim and post industrial jeans trousers.

  • Enormous efforts have been put to ensure that every old denim trouser in a satisfactory condition gets a new life. Please note that a faded appearance of any part of the bag is due to natural faded look of jeans, and not due to a manufacturing defect.

  • Further, since the bags are upcycled using jeans, each bag may have differences in color and texture. Thus, the appearance of each delivered product will not exactly match with the appearance in the photographs provided to you.

Refund

  • In case of any manufacturing defect other than the reasons mentioned above, dwij will provide a full refund including return shipping charges (alternatively, return transportation shall be arranged by us). Such returns must be made within 3 days of delivery of goods. The refund shall be processed within 20 days of receiving the defective products.

  • We will be unable to accept any return of goods for any reasons, other than specifically specified above.

Warranty

  • Dwij strives to make long lasting products. However, no warranty in any manner shall be provided for the goods.

Intellectual Property

  • “dwij” is a registered trademark and our intellectual property. Only authorized distributors or resellers with whom dwij has signed a contractual agreement are permitted to sell dwij products on their online or offline platforms. No other third party is permitted to resell dwij products, use “dwij” as their brand name or use our website logo in any of their marketing or promotional activities.