FAQ

What does dwij mean?

"dwij", means second life (द्वि =Twice, ज =Born) in Sanskrit 


What exactly is your process?

We make use of post consumer jeans and post industrial fabrics to manufacture our products. Post consumer jeans is collected from various chindi markets and donations. They are all first washed hygienically through industrial washing mechanism before they enter our inhouse workshop at Mumbai. Segregation and cutting is done as per the shapes, sizes and quality. We also make use of post industrial fabric waste that gets generated by various garment manufacturing units which includes dead stock material like short line-ends or physical flaws in the fabric that would otherwise have ended up going to waste. The bags are handmade by our skilled personnel at our workshop. We also work with self help groups, and women working from home so that they are able to financially support their own families through this income.
Through the entire process, hygiene remains our top priority. One testimony to this is, we receive lot of feedback at live exhibitions that our products look as fresh as new ones!


How are your products low carbon?

Firstly, our products avoid using virgin cotton, which indirectly avoids environmental issues in cotton cultivation, including usage of water and pesticides. We use used jeans, unused denim rolls, dead stocks, offcuts, surplus denim fabrics. Secondly, our process prevents landfilling or incineration of old jeans, which indirectly prevents methane or CO2 emissions. Basically, it is similar to reducing the carbon footprint, and instead storing it in your bag. 
 

Why do you say that your products are one-of-a-kind?

The products are upcycled from a variety of jeans and denim that we receive. Thus, every bag made by us is different from each other in some manner. The color and texture of the bag that you receive may turn out to be slightly different from the photo that you see.
 

What do you mean by handmade bags?

Upcycling is generally a labor intensive process, with little scope for mechanization. Our skilled artisans hand craft each bag and ensure that you get a high quality product.
 

Why do you only work with denim?

We began our journey with denim since cotton is the most resource intensive material, and denim is the most sturdiest and toughest material made from cotton. However, we also have plans to explore other materials in future.
 

Are the products meant for rough usage?

Zippers & sliders are most vulnerable parts of a bag., therefore use the best in the market . In addition, we strive to use the best accessories in the form of metal fittings and cotton belts too. All this in addition to the stitching process ensures that the bag lasts really long, despite rough usage.
 

Are the bags washable in case they become dirty?

In case of light strains, you can clean the specific part using a wet cloth. Anyway, your bag is completely washable. We however advise hand wash with cold water. Please refer to individual product page for more details on care of each product.
 

Are the bags water resistant?

A few of our products have a layer of post-industrial recycled felt which stop the water drops rushing into the bag. 

 
 
What happens if there is a manufacturing defect in my bag?

dwij strives to give you the best quality product. In the rare case of a manufacturing defect, please get in touch with us contact@dwijproducts.com and we shall get it rectified.
 

What happens to the bag after I use and want to discard it?

Once you want to discard it, please ship it to us to ensure that the material including metal fittings and zips are again reused in the best possible manner & denim is repurposed for another life.


I have old jeans. Can you customize it for me?

We currently don't accept customized orders. However, if you are a person who is concerned about the end of life of your jeans, feel free to send them to us, and be rest assured that your jeans will get a new life in the best possible manner. More details on Donate Jeans.


Would I get any discounts on dwij products in lieu of my donations?

Our current business model makes it financially unviable to offer you any such discounts.


Are the products shown on website accurate?

All the products on our website are authentic and upcycled. We take immense efforts in ensuring that we photograph all our products under standard lighting conditions. As these are upcycled, each product would be unique. Although the shades of blue might change, the design and features remain exactly the same.


How can I find out about the details about the products?

When you click on the product URL that you like, you will be taken to the Product Page. All the required details of the products like dimensions, material used, etc. are mentioned under “technical specifications” of the product page. On this page, you will also find care, washing Instructions, end-of-life, etc.



About our packaging, payment and delivery
 
How do you package your products?

We have the option of both plastic and paper packaging. However, we recommend usage of plastic packaging due to various reasons. First, plastic packaging ensures that the bag remains secured during monsoons. Second, plastic packaging can be reused multiple times for other purposes as compared to a paper packaging, that needs to be disposed off immediately. Third, we use recyclable quality plastic packaging, thus it can be given to a recycler once it gets worn out. Fourth, due to unavailability of good quality paper tapes in the market, paper packaging would require ample amount of plastic tapes for wrapping, post which the paper bag can no longer be recycled. Thus, we recommend you to use the plastic packaging for any other purpose until it wears out, and then give it to a recycler. However, for customers who still insist, we would be glad to use paper packaging too. If you have suggestions on sustainable packaging techniques, we would be glad to know.

Please mention paper packaging in the notes of "view cart" and we will send it in paper packaging and use water-activated paper tape. Please note, during monsoons, plastic packaging is our default option.
 

What is the general delivery time for the products?
 

We usually ship all our orders within 2-3 working days unless otherwise specifically mentioned in the product details. In a normal course, you should be receiving the product within 3-5 working days post-dispatch. In a rare event that the order cannot be shipped due to unforeseen circumstances and situations beyond our control, you will be informed of the same within 2 working days of placing the order. Delivery time may also be subject to factors beyond our control included unexpected delays by our courier partners, unforeseen weather conditions, natural calamities, strikes, etc. In case of non-delivery within 7 working days of placing the order, please feel free to write to support@dwijproducts.com, and we shall ensure a prompt response.
 

How can I modify an order that I’ve already placed? Can I change the delivery address?

Get in touch with us at contact@dwijproducts.com and we will do the best possible from our side.
 

What if my package is opened/tampered with?

If you feel that your package has been opened/tampered with, please don’t accept delivery and write to us immediately at contact@dwijproducts.com. We will personally ensure that a new replacement is shipped soon with no additional cost to you.

 
What do I do if I never received my order?

Your money is safe. If you don’t receive the delivery within the timelines mentioned above, get in touch with us at contact@dwijproducts.com and we will do the best possible from our side.


What if my payment was successful and I have not received any confirmation email?

There may have been error/glitch on the payment gateway page or technical difficulties due to which the amount might be debited from your side but wouldn’t have been received by us yet. In this case, don’t worry. We request you to contact us via contact@dwijproducts.com. We will resolve this once our bank receives the payment from your bank and process your order.


How do I know if my order is confirmed?

Once you place your order, you will receive an email from dwij confirming the order. If you don’t see it in your inbox, please check you spam.

How to check the status of my order?

Once the order is shipped, you will receive an email with your shipping details like tracking link and tracking number. We use reputed delivery partners such as Delhivery, Xpressbees, DTDC, Bluedart, etc.


Can you ship faster if I’m traveling somewhere or have to gift to someone?
 
Yes, shipment to metros can be typically delivered within 48 hours for certain pin codes, however, there will be charges for this as it is express shipment. Please, reach us out on contact@dwijproducts.com and we’ll let you know the process on case to case basis🙂
 

How can I send dwij product as a gift?
Just leave us a note stating “gift wrap” or write to us on contact@dwijproducts.com immediately after placing the order. We will be happy to giftwrap your product and add a personalized note addressing the recipient (incase you need one)!
 

What are the modes of payment?

You can pay through Online Payment (Prepaid) and Cash On Delivery (COD).  COD is available only in India. Prepaid orders generally get delivered faster by the courier partners as against COD.

 

 

What are the various payment methods that you offer?

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Razorpay is the gateway partner we use currently. With Razorpay, you can pay from all major credit and debit card networks like Visa, Mastercard, American Express and RuPay. You can pay through 9 major wallets such as Mobikwik, Freecharge, Amazon Pay, PhonePe, Jio Money, Airtel Money, HDFC PayZap and Ola Money. 50+ banks including SBI, ICICI Bank, HDFC Bank, Axis Bank, Kotak Bank, Yes Bank, etc. are available for netbanking. UPI and Bharat QR is also available. You neither need any existing account nor you need to create an account to make any transaction through Razorpay. Reach out to us incase you do not find your preferred way to complete the transaction.

Are there any shipping charges?
 
We offer free shipping pan India. Cash On Delivery products will get verified via phone call before dispatching the order.

Can the package be opened before making the payment for COD order?
 
Sorry, the courier person will hand over the package to you only once the payment is made. We recommend you to avoid accepting any package if it has tampered.


Do you deliver all over India?
 
Yes, we deliver all over India. If our preferred delivery service does not service this area, we will ship your order through India Post. However, please note this would be possible only for prepaid orders.


What if a wrong product is delivered?    

OOPS! This should not have happened in the first place. If the product sent to you is different than what you ordered, we request you to inform us as soon as you receive. Typically, within 2 days. We will replace the product on priority at our costs.
 

What is your cancellation policy?

Any cancellation request can be entertained only within 4 hours of placing the order. In case of cancellation requests before the products get dispatch, we may deduct any associated payment fees like payment gateway charges, etc. We will deduct the shipping charges in case of cancellations post dispatch.

Can I order through Whatsapp, Instagram or Facebook?
 
Unfortunately, we accept orders only through our websites.


Offline presence

Do you take bulk orders?
 
Please visit this link for more details https://www.dwijproducts.com/bulk-order or reach out to contact@dwijproducts.com
 

Can I purchase your product at any offline store?

We currently participate in exhibitions. Follow us on Instagram, for updates. You are welcome to visit our store in Vikhroli, Mumbai.​