Privacy policies

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Souravi Enterprises (owner of dwij brand, and hereby referred as the “Company”) collects, uses, shares, protects or otherwise processes your personal information through www.dwijproducts.com (hereby referred to as the “Site”). By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy and Terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. This Privacy Policy does not apply to any non-personal information disclosed by you or collected by us or any personal information or data which is in public domain or which is disclosed pursuant to applicable laws. We reserve the right to modify the terms contained in this Privacy Policy at any time. The modified Privacy Policy would be effective from the date on which such modified terms are published on the Site.  

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Collection of information

 

​For placing orders, our Site may at various occasions requires you to give us the following personal information

 

"Contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address);

 

"Financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers); and

 

However, you can visit most pages on the Site without giving us any information about yourself. In such cases, our systems may collect information that is sent over the internet without your control such as your IP address and other such information. We may also use software tools to measure and collect session information, including page response time, download errors, length of visits to certain pages etc.

 

We emphasize that no sensitive personal information or data is collected about or from you without your consent. However, we may collect information or data voluntarily submitted by you including while making purchases at the Site, in contacting the Company through the Site, answering surveys and polls, entering contests and similar promotions and signing up for updates. Voluntary provision of information by you, including by the use of the Site, will be deemed as consent. Please note that no financial information is stored by us. In addition, we do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

 

You acknowledge and agree that any and all information that is provided by you on the Site is provided by you voluntarily and at your own risk. While the Company would make all efforts to ensure the safety and security of the information provided for you, it shall not be responsible for any loss or theft of data. Please note that any information that is provided by you may be retained by the Company for (i) providing the services intended to be provided by the Site; and (ii) for meeting its obligations under applicable law. Even if you delete your user account on Site, the Company may have to retain the information provided by you for a short period of time until the same can be removed from its servers, and for compliance with its obligations under law (if any).  

 

You shall be responsible for the accuracy of the information provided to the Company for the use of the Site. If there is any mistake in or change to the personal information provided by you for the use of Site, you shall immediately notify the Company at contact@dwijproducts.com. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the Site. Where the Company has reasons to believe that the information provided by you on the Site is incorrect or incomplete, the Company may restrict you from using the Site.

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Purpose for which information is collected and retention of data

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We use the requisite information, as may be required from time to time, to help us efficiently perform transactions, and to provide the services intended to be provided by the Site. The Company may use customer details to send out newsletters; however, you can always unsubscribe if you do not wish to receive the newsletters. The Company may also use Contact information for internal business purposes, such as analyzing and managing its businesses. Your information collected from the Site may be combined with other information collected by the Company via other online or offline sources, with demographic information and other information that is available in the public domain. We do not retain any personal information or data received by us longer than it is necessary for achieving the above purposes, unless otherwise required under any applicable Indian laws.

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Sharing of Information

 

The information that we collect about you is critical to our business. We respect and value this information, and do not want to jeopardize the flow of information between our customers and the Site. To emphasize, we are not in the business of selling this information to other websites or businesses. There are very limited circumstances where we share some customer information, unless required by law or any other statutory body described in more detail below.

 

Third party service providers - We work with other companies and individuals to perform functions on our behalf. Examples include fulfilling the services sought to be provided on the Site, and processing credit card payments and providing customer service. While Financial information such as credit card number and expiration date etc. will be processed by the respective banks and /or third-party payment gateway, if you wish to make any purchases on the Site, such data is not stored by the Company. The Contact information is generally used by the Company for shipping the order. Furthermore, in order to perform functions and/or provide services as per our Terms of Use, your personal information that we collect may be stored on a remote server managed by a third party that ensures the same level of data protection as prescribed under Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

 

These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information.

 

Other disclosures - We may disclose your personal information if –

 

Required to do so under the provisions of the applicable Indian laws; or

 

If required to be disclosed to any Government agency who is mandated under the applicable Indian laws to obtain such information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences; or

 

If such action is necessary to conform with the legal process; or

 

To protect and defend the rights or property of the Company.

 

The Company will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom the Company is allowed to disclose your contact information under this Privacy Policy.

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Information Security

 

​In order to prevent unauthorized access to sensitive information, it is important for you to monitor those who have access to your password and to your computer.

 

While we transmit the entire credit card number to the appropriate credit card company during order processing, we do not store this data.

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We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). While the Company shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage devices and storage technology, hardware, computer crashes, breach of security and encryption etc.

 

The Site may provide you with the opportunity to post information for display in areas of the site that are accessible to viewing by the general public ("Public Areas"), including, but not limited to, bulletin boards, chat rooms and user-submitted concert, reviews or other event reviews. This Privacy Policy does not apply to any information that you submit for use in such Public Areas. By submitting such information for display in Public Areas, you assume and consent to the risks and sole liability and damages arising as a result of such information being displayed, or any form of liability suffered by you in relation to such disclosure of such information in Public Areas.

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Cookies

 

​We use data collection devices such as "Cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site.

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Consent

 

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal information” in your subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

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Grievance Officer

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• Ms. Soumya Kalluri (Founder) – contact@dwijproducts.com

• For any other information as well, please send an email to contact@dwijproducts.com